WhatsApp + AI Agent Solution

Direct WhatsApp AI automation with interactive menus. Customers get instant AI responses with option to connect with human agents - no phone call required.

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Direct WhatsApp AI Engagement

Our integrated solution provides multiple entry points for customer engagement

Direct WhatsApp AI Flow - No Call Required

Customers can start conversations directly through WhatsApp with instant AI responses

1

Customer Messages Your WhatsApp Directly

A customer starts a conversation by sending a message directly to your business WhatsApp number:

Customer: "Hello, I need help with my order"
Customer: "Hi, what are your business hours?"
Customer: "I want to know about your products"
2

AI Responds with Welcome Message & Interactive Menu

The AI instantly responds with a welcome message and presents an interactive menu:

🤖 AI Assistant: Hello! Welcome to [Company Name]. I'm your AI assistant here to help you. Please choose an option by typing the number:

1️⃣ Product Information - Get details about our products and services
2️⃣ Order Status - Check your order delivery status
3️⃣ Support - Technical support and troubleshooting
4️⃣ Billing & Payments - Invoice and payment inquiries
5️⃣ Speak to Agent - Connect with human representative

You can also type your question directly and I'll help you!
3

User Selects Option or Asks Direct Questions

The user can interact with the AI in multiple ways:

Customer: "2" (selects Order Status)
🤖 AI Assistant: To check your order status, I'll need your order number. Please provide your order reference or tracking number.
4

Continuous AI-Powered Conversation

The AI maintains context and provides intelligent responses:

Customer: "My order is #ORD-12345"
🤖 AI Assistant: I found your order #ORD-12345. It was shipped on [Date] and is currently out for delivery. Expected delivery: Today by 6 PM. The tracking link is: [tracking-url]
Customer: "What if I'm not home?"
🤖 AI Assistant: Our delivery partner will attempt delivery and leave a notification if you're not available. You can reschedule delivery using the tracking link or contact them directly at [delivery-phone].
5

Seamless Agent Takeover When Needed

If the user needs human assistance or the AI reaches its limits:

Customer: "5" (selects Speak to Agent)
🤖 AI Assistant: I'm connecting you with one of our human agents now. Please wait a moment...
👩‍💼 Agent Sarah: Hello! This is Sarah. I understand you'd like to speak with an agent. How can I help you today?

Alternative escalation triggers:

  • User types "AGENT" at any point
  • User selects option 5 from the menu
  • AI detects complex issue beyond its capability
  • User requests human assistance explicitly

Interactive Menu Configuration

Customizable menu structure tailored to your business needs

Default Menu Structure

Option Command Description AI Response Template
1 1 or "products" Product information and catalog Provides product details, pricing, features
2 2 or "order" Order status and tracking Requests order number, provides tracking info
3 3 or "support" Technical support and help Troubleshooting guides, FAQs
4 4 or "billing" Billing and payment inquiries Invoice details, payment methods, due dates
5 5 or "agent" Connect to human agent Transfers conversation to available agent

Quick Commands

Users can use these commands at any time during the conversation

MENU

Show main menu options

Displays interactive menu again
AGENT

Request human agent

Immediate transfer to available agent
HELP

Get help information

Shows available commands and how to use
RESET

Restart conversation

Clears conversation history and starts fresh
INFO

Company information

Business hours, location, contact details

Direct WhatsApp API Integration

Incoming Message Webhook

POST /webhooks/whatsapp/messages
Content-Type: application/json

{
  "object": "whatsapp_business_account",
  "entry": [{
    "id": "WHATSAPP_BUSINESS_ACCOUNT_ID",
    "changes": [{
      "value": {
        "messaging_product": "whatsapp",
        "metadata": {
          "display_phone_number": "123456789",
          "phone_number_id": "PHONE_NUMBER_ID"
        },
        "contacts": [{
          "profile": {"name": "Customer Name"},
          "wa_id": "639171234567"
        }],
        "messages": [{
          "from": "639171234567",
          "id": "wamid.ID",
          "timestamp": "TIMESTAMP",
          "text": {"body": "Hello, I need help"},
          "type": "text"
        }]
      },
      "field": "messages"
    }]
  }]
}

AI Response Logic

// Check if message is first interaction or menu command
if (isFirstMessage(user_id) || message.toLowerCase() === 'menu') {
  sendWelcomeMenu(phone_number);
} else if (isMenuOption(message)) {
  handleMenuSelection(phone_number, message);
} else if (message.toLowerCase() === 'agent') {
  transferToAgent(phone_number);
} else {
  // Process with AI
  aiResponse = getAIResponse(message, conversation_history);
  sendWhatsAppMessage(phone_number, aiResponse);
}

Direct WhatsApp Advantages

🚪

Multiple Entry Points

Customers can start via phone call OR direct WhatsApp - you capture all engagement opportunities

⚡

Instant Engagement

No phone call required - customers get immediate AI responses through familiar WhatsApp interface

📞

Reduced Call Volume

Handle common inquiries through WhatsApp AI, freeing up phone lines for urgent calls

🌙

24/7 Availability

AI handles inquiries anytime, even outside business hours with seamless agent transfer during open hours

🗂️

Structured Conversations

Interactive menu guides users to right solutions faster with clear options and pathways

📝

Conversation History

Full chat history maintained in WhatsApp for both customers and agents to reference

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